AI Customer Service
Enhanced customer support with RAG-powered AI and multilingual capabilities
Challenge
Our client needed to automate customer service while maintaining high quality responses and reducing manual escalations. The system needed to handle multiple languages and protect against prompt injection.
Solution
We implemented a comprehensive strategy that included:
Implemented secure RAG-based AI system with prompt protection
Deployed serverless architecture for unlimited scalability
Integrated support for English, Chinese, German, and Japanese
Optimized for instant response times
Built comprehensive CRM integration
Results
Through our implementation, we achieved:
Achieved 80%+ response accuracy across all languages
Reduced manual escalations by 60%
Cut ticket resolution time from hours to minutes
Successfully handled thousands of concurrent users
Completed implementation in just 3 weeks
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Let's discuss how we can help you achieve similar results for your business.